MERITUS PAYMENT SOLUTIONS NAMED AS FINALIST IN 2012 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE
6th annual awards will be presented on February 27 in Las Vegas
SANTA ANA, CA – January 27, 2012 – Meritus Payment Solutions was named a Finalist today in the Customer Service Manager of the Year category in the sixth annual Stevie Awards for Sales & Customer Service.
The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards.
Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30% over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.
Scott Lamoureux, Operations Manager, has been named a Finalist for Customer Service Manager of the Year. Scott upheld Meritus’ client-first mentality when the company faced unprecedented growth in 2011. The number of new accounts and the associated processing volume grew to the degree that Meritus was ranked the 4th Fastest Growing Private Companies in Orange County, California by the Orange County Business Journal. Scott identified potential bottlenecks in the current processes and implemented a streamlined and automated client application submission process. He has also been instrumental in improving service metrics, call quality, and training. The changes resulted in greater efficiency across all departments, which led to increases in revenue, new hires and advanced training programs.
“We are privileged to have Scott,” says Alan Kleinman, Principal of Meritus Payment Solutions. “Scott has the strategic vision to identify and apply the necessary infrastructure to achieve higher-level goals. Scott leads by example and was voted 2011 Employee of the Year by his peers. We are proud that he has been recognized by the wider professional community and we look forward to his future achievements.”
More than 100 members of seven specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 30 - February 10.
“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer, which will be the first program in which we’ll bestow Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. I know the final judges have a tough task ahead of them to determine the Stevie Award placements.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.stevieawards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.