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Since opening its first club in 1971, DirectBuy has become the leading home improvement and furnishings club in North America. DirectBuy works directly with top home furnishings and improvement manufacturers to bring products to consumers at an insider price. This is possible because DirectBuy is a club 400,000 members strong with the collective "clout" to buy directly from manufacturers and their authorized suppliers. Members can buy on-site at a local DirectBuy club or online from DirectBuy’s robust website. Customers that buy online have access to DirectBuy’s giant website featuring over 1 million products and 700 manufacturers.
DirectBuy needed to accept credit cards for large ticket items as well as membership fees. In addition, the card-not-present, e-commerce space exposed DirectBuy to potential fraudulent transactions.
For the past three years, Meritus Payment Solutions has been a consultative solution provider for DirectBuy. Meritus offers advanced risk management and fraud protection tools with Payment XP. Large ticket items are processed within seconds in a safe and secure online environment. Payment XP quickly provides approval rates and protects against fraud with integrated features such as address verification (AVS) and card verification (CVV2) to authenticate transactions. Also, membership fees are collected with a single click within Payment XP. One-time or recurring membership billing functionality gives DirectBuy flexibility in their ability to collect payments.
Above all, Meritus has exemplified its client-first mentality. “What impressed me most were the availability and expertise of the technical and client services team,” says Karen Dimmick, Controller of DirectBuy of Orange County. “We have been using Meritus Payment Solutions for the past three years and have been very satisfied with the service.”
Meritus is able to focus on the growth, success, and profitability of DirectBuy because everything from product development to client services is done in-house.
Transaction Type: Internet (CNP) transactions
Challenge: One payment solution that processes membership fees, large ticket items, and proactively fights fraud
Meritus Solution: Virtual terminal and payment gateway Payment XP and unparalleled customer service
Continued Success: DirectBuy continues to expand with franchise operations throughout North America